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Guidian course
Customer Service Excellence
Build the habits that help customer-facing teams communicate clearly, reduce escalations, recover after service failures, and create consistent customer experiences.
3 hoursCertificate-readyAudio + quizzes
Course outline
Module 1
Service mindset, communication foundations, listening, tone, and expectation-setting
Module 2
Difficult interactions, emotional control, boundaries, complaints, and service recovery
Module 3
Handoffs, follow-through, documentation, quality metrics, and continuous improvement